Accessibility

Byline Bank Aragon Ballroom strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us before your visit at aragonhelp@livenation.com. Our box office is open show days only, beginning at 12pm.

Arrival & Accessible Entrances:

The main entrance to Byline Bank Aragon Ballroom is accessible. If you hold a VIP ticket, the VIP entrance on Winthrop Ave. does not have direct elevator access and requires one step up. If you require an accessible entrance, please use the main entrance and a member of the guest services staff can assist you to the VIP area. 

Due to the historic nature of our building, the VIP Club does not have direct elevator access and requires a couple steps up. The rest of the balcony (including premium boxes) is fully accessible.

Restrooms:

The main restrooms in our lobby have several accessible stalls. There is an additional accessible restroom in our upstairs balcony.

Ticketing:

For guests requiring accommodations or accessible seating during their visit, please purchase a general admission ticket. You can then email us at aragonhelp@livenation.com and our team will move you to accessible seating. 

We have designated space in our balcony for accessible seating, and the building is equipped with an elevator.

Unexpected Needs:

If you have had an injury or illness that prevents you from using the original standing room ticket you purchased, we strongly recommend emailing us at aragonhelp@livenation.com. If you are unable to email in advance, our team will also be able to assist day of show - just stop by our Guest Services podium in the lobby. Please remember that accessible seating permits for the guest with the accessible need and one companion.

Sensory Accommodations:

We are proud to partner with KultureCity as a sensory inclusive location. Our staff has been trained to assist fans with sensory needs, and we have headphones, fidget tools, and strobe-blocking glasses available for use. Please stop by our Guest Services podium in the lobby for assistance and to check out sensory items.

Accessible Parking:

Byline Bank Aragon Ballroom does not own or operate any parking in the area. There is a privately-owned lot on the southwest corner of Lawrence & Winthrop that offers paid parking on event days. There are also paid and metered street parking spots on streets surrounding the venue, some of which are reserved as accessible parking spots. The terrain between these spots and Byline Bank Aragon Ballroom is paved and includes street crossings.

If you wish to drop off a member of your party, please drop them off at the main entrance on Lawrence Ave.

Medication Needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication.

Dietary Needs:

Byline Bank Aragon Ballroom takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. 

Service Animals:

At Byline Bank Aragon Ballroom, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:  

Byline Bank Aragon Ballroom offers sign language interpretation upon request only. Requests for interpreters must be received at least one month before the event date.  

Please make your request by email to aragonhelp@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Assistive Listening Devices:

Please see a member of our guest services team upon arrival. They will provide you with an Assistive Listening Device in exchange for an ID that will be securely held at the guest services desk.

We ask fans to please provide their own corded headphones for use with an Assistive Listening Device.